Website Terms and Conditions

We welcome your decision to browse the website operated at http://ww.a-zk9.com/ (the “Website”).

The Website is owned by A-ZK9 ISRAEL, business registration number 316368018 (hereinafter: the “Website Operator”).

Through the Website, users may purchase products and contact the Website Operator to receive information regarding the various services presented on the Website in the field of dog training, including professional assessment and consultation, group training, development of training programs, training of working dogs, and additional services, as may be described in greater detail on the Website from time to time.

General

Browsing and using the Website are subject to the terms set out in these Website Terms and Conditions (the “Terms”). Please read these Terms carefully, as browsing the Website and carrying out any action through it indicate your agreement to the provisions contained herein. The Website reserves the right to amend these Terms from time to time, at its sole discretion and without prior notice. Any amendment shall take effect upon its publication on the Website.

These Terms apply equally to all genders. Any use of masculine and/or feminine language is for convenience only.

These Terms apply to the use of the Website and its content through any computer or other communication device, including mobile phones, tablets, and similar devices. They also apply whether the Website is accessed through the internet or through any other network or means of communication.

The Website may be browsed by users of all ages. Any action carried out on the Website by a minor under the age of 18 requires the approval of a parent or legal guardian.

If any provision of these Terms is determined to be unenforceable or invalid for any reason, this shall not affect the legality, validity, or enforceability of the remaining provisions.

Browsing and Use of the Website

Browsing and viewing the Website do not require registration, and the Website is open to all users.

The Website may prevent any user from accessing or using it at its sole discretion. Without limiting the foregoing, the Website may block access in any of the following circumstances:

• The user intentionally provided incorrect information when submitting details through the Website.

• The Website was used to carry out, attempt to carry out, enable, facilitate, assist, or encourage an act that is unlawful under the laws of the State of Israel, or that appears to be unlawful.

• These Terms were violated.

• The Website was used for the purpose of competing with the Website.

• The user took any action that prevents others from browsing or using the Website in any manner.

Services Presented on the Website

The services offered through the Website shall be displayed and described on the relevant Website pages.

The Website is under no obligation to maintain any particular range of services.

Availability may change according to the Website Operator’s availability. Final confirmation of an appointment shall be provided by email. The Website Operator may postpone a session upon prior notice.

The Website may, at any time and without prior notice, change, replace, reduce, or expand the range of services displayed on the Website.

All services purchased through the Website require dog owners to present a valid vaccination record and confirmation that their dogs are vaccinated in accordance with the laws of the State of Israel, for insurance and safety purposes. Dogs with aggression-related issues must remain on a leash and, where necessary, wear a muzzle before and during each session in order to maintain a safe environment.

The manner in which services are displayed on the Website is determined at the Website’s sole discretion.

To use the Website’s services, users must leave their contact details through the Website. A Website representative will then contact the customer regarding the next steps.

Website Liability

Nothing presented on the Website shall be considered a promise of any result or a warranty regarding the manner in which the offered services will be performed. The Website shall not be liable for any direct or indirect damage caused to a user as a result of relying on information presented on the Website, links to other websites, any internal or external source of information, or the use of services presented through the Website.

Information and representations concerning services presented on the Website that originate from the Website’s business partners, whose services may appear on the Website, as well as any related content, are the sole responsibility of those business partners. Accordingly, the Website assumes no responsibility for such information and does not guarantee its accuracy.

The Website shall not be liable for any direct or indirect damage, loss, distress, or expense incurred by users or any third party as a result of using or relying on any content, information, data, representation, image, video, audio, advertisement, product, service, or other material displayed on the Website. Any such reliance is undertaken at the user’s sole discretion and responsibility.

Under no circumstances shall the Website be liable for damage caused to a Website user as a result of contacting any of the Website’s business partners.

The Website recommends that users exercise caution and carefully review the information presented on the Website, including information concerning a service, its description, and its suitability, as described below.

The content on the Website is provided on an “AS IS” basis and cannot be adapted to the specific needs of every individual. Users shall have no claim, demand, or cause of action against the Website regarding the characteristics, capabilities, limitations, or suitability of the content for their needs.

The Website as a whole, including all information appearing on it, is offered to the public as presented and shall be as accurate and correct as reasonably possible. Nevertheless, the information may be incomplete or may contain technical or other errors.

Use of the Website is at each user’s sole and full responsibility. Every decision made in relation to content published on the Website is the user’s sole responsibility. The Website does not undertake that third-party content and services, including those of content and service providers published on the Website, will be complete, correct, lawful, accurate, or suitable for the expectations and requirements of every user. The Website shall bear no responsibility for any result arising from such content or services, their use, or reliance upon them.

Prices on the Website

Prices, availability, and other purchase terms are displayed on the Website pages and may change from time to time. The Website reserves the right, without prior notice, to change or discontinue the range of products and/or services, or to change the prices of products and/or services offered on or outside the Website.

When placing an order through the Website, you are responsible for providing information that is correct, accurate, current, and complete. The Website may verify the information entered after an order has been placed and may cancel or limit the order at any time. If payment was made for an order that is subsequently canceled, the payment amount shall be refunded to the same payment method.

If, for any reason, the credit card company refuses to transfer the payment amount for a purchase made through the Website, the Website may immediately suspend or discontinue the provision of the service and may require payment through another method, at its discretion, together with any cost incurred by the Website as a result of the refusal, including third-party penalties. If the Website is required to initiate legal proceedings to collect outstanding payments, you undertake to reimburse the Website for all expenses incurred, including attorneys’ fees and additional legal costs.

Purchases made through the Website are also subject to the additional terms and restrictions of the relevant credit card companies and/or any other payment method displayed on the Website.

Placing an Order

When placing an order through the Website, the user will be asked to enter basic details such as name, address, email address, telephone number, and credit card number. To ensure that the order is processed quickly and without errors, the user must provide accurate information; otherwise, the Website Operator cannot guarantee that the order will be completed.

Knowingly providing false information may constitute a criminal offense. Civil and criminal legal proceedings may be initiated against anyone who submits false information, including claims for damages caused to the Website Operator as a result of disruption to the operation of the Website. Information provided by the user through the Website may also be used, among other purposes, to send emails concerning special offers or updates on the Website.

At the time the order is placed, the Website Operator will verify the payment method provided by the purchaser. Once the credit card company approves the order, the user will receive an appropriate notification confirming that the order has been approved. The purchaser shall be charged for the cost of the purchased item immediately upon completion of the order process.

The purchase transaction shall be completed only after the order process has been completed and the Website Operator has received authorization from the relevant party to process the charge, in accordance with the procedures in place between them. If the transaction is not approved by the credit card company, the customer will receive an appropriate notification. Completion of the purchase transaction is also subject to the requested items being in stock at the time the order process is completed.

The order shall be recorded in the Website Operator’s computer systems, and confirmation of the transaction shall be sent by email shortly after the user completes the purchase transaction through the Website. If no confirmation email is received, the user should contact customer service.

Following payment, the Website user shall receive an invoice at the email address entered during the purchase process.

For the avoidance of doubt, an email stating that the order has been recorded in the Website Operator’s computerized system does not constitute evidence that the transaction has been completed and does not bind the Website Operator. The records of the Website Operator’s computer system, including the computerized and automatic record of all actions carried out through the Website, shall constitute prima facie evidence.

The order details entered by the user in the order form, together with the transaction record in the Website’s computer systems, shall constitute conclusive and final evidence of the accuracy of the transaction.

If the transaction is not approved by the credit card company, the user will receive an appropriate notification and will be required to provide an alternative payment method.

In addition to the required credit card company approval described above, approval of the order is subject to the requested product being in stock in the Website Operator’s warehouses at the requested delivery date and/or at the time the order is placed, even if the Website indicates that the product is in stock. If the product is not in stock, the order shall be canceled or replaced. If the user wishes to cancel the order, the user shall receive an appropriate refund. For the avoidance of doubt, the user shall have no claim or cause of action against the Website or anyone acting on its behalf regarding any direct or indirect damage caused to the user or a third party as a result. It is emphasized that, even when a particular item is displayed on the Website as being in stock, it may not actually be available and may be impossible to supply.

Product Delivery

Shipping fees shall be added to the prices of the items displayed on the Website and shall be paid to the delivery company. Shipping fees apply to delivery to one destination.

The Website shall deliver products to customers throughout Israel through an independent delivery company. The terms and conditions of the delivery provider used for the shipment shall apply to the delivery of products purchased through the Website and shall bind the customer.

After the order is received and approved by the Website Operator, the Website Operator shall prepare and package the order within five business days of the order’s approval. An order placed after 12:00 p.m. shall be considered as having been placed on the following business day.

Products shall be delivered by the delivery company within several days of the order being placed through the Website, up to 10 business days. Delivery to remote communities may take up to 14 business days. In exceptional periods of high demand, including launch weeks, delivery times may be extended and delayed to approximately 21 business days.

The Website Operator works with the Ministry of Defense and other security bodies to supply products. Accordingly, governmental or security-related constraints may occasionally cause additional delays to orders.

To ensure that an order is processed efficiently and without errors, all required information must be entered accurately and kept current. If incorrect information is provided when placing an order, the Website Operator cannot guarantee that the order will be received, processed, or delivered to its destination. If products are returned to the Website Operator because incorrect information was entered, the Website Operator may charge the user an additional shipping fee.

Orders for which a confirmation notice has been received and for which the product is confirmed to be in stock shall be delivered directly to the address provided by the customer through an external delivery company.

Orders placed after 12:00 p.m. shall be considered as having been placed on the following business day.

If an order is placed for an area not serviced by the delivery company, in accordance with the delivery company’s terms, the Website is not obligated to deliver it. The Website may deliver orders to areas outside the standard delivery zones subject to advance telephone coordination.

The Website Operator is not responsible for the delivery company’s delivery times or delays, but will assist the customer in resolving any issue. The Website Operator shall not be responsible for delays in product delivery caused by events beyond its control, including malfunctions, delays, strikes, natural disasters, force majeure, war, states of emergency, failures in computer or telephone systems that interfere with completion of the purchase process, email service failures, delays resulting from the coronavirus pandemic, including lockdowns and restrictions, or any other cause beyond the Website owner’s control.

The Website Operator works with a private delivery company that delivers to the customer’s home by prior arrangement. The customer is responsible for remaining available by telephone so that the courier can coordinate arrival and deliver the package. If the customer does not answer due to unavailability, an incorrect telephone number, or an error in the telephone number entered into the Website system, the package will be returned to the Website Operator and the customer will be required to pay an additional shipping fee.

The customer is responsible for reviewing the order confirmation sent to the email address provided in order to verify that the order contains no errors. No claim that an item different from the one stated in the order confirmation was ordered shall be accepted.

Products and the Website’s Responsibility for Products

There may be differences in packaging, labels, color, or other characteristics between the image displayed on the Website and the product actually supplied.

Products displayed on the Website may be manufactured, imported, marketed, and/or supplied by third parties. Website customers acknowledge and declare that they are aware of this and that they shall be responsible for contacting the relevant manufacturer, importer, marketer, or supplier to seek compensation for any direct or indirect damage, including bodily injury, beyond the cost of the product.

If a product purchased through the Website is unavailable or is found to be defective, the customer shall receive an appropriate notice by email or telephone. In such a case, the Website Operator shall offer the customer an alternative product of equivalent value. If the customer accepts the offer, the order details shall be updated. If the customer does not wish to receive the alternative product, the customer may refuse it and the order shall be canceled.

Use of the Website is at each user’s sole and full responsibility. The Website does not undertake that the content and services published on the Website will be complete, correct, lawful, accurate, or suitable for the expectations and requirements of every user. The Website shall not be liable for any result arising from such content or services, their use, or reliance upon them, including: (1) errors, mistakes, and inaccuracies; (2) bodily injury or property damage of any kind resulting from use of or a purchase through the Website; (3) interruption of access to or from the Website; and (4) any bug, virus, Trojan horse, or similar harmful element that may be transmitted to the Website by any third party.

Returns, Exchanges, and Transaction Cancellation Policy

The provisions of this section are subject to the Israeli Consumer Protection Law, 5741-1981 (the “Law”).

A session with the Website Operator may be canceled or postponed no later than 24 hours before the scheduled session. If a user asks to cancel or postpone a session less than 24 hours before the scheduled time, the user shall be charged the full price of the ordered service.

A refund, change, or cancellation of a product order may be requested for a monetary refund or exchange within 14 days after the customer receives the order.

Any monetary refund shall be made through the same payment method used by the customer to place the order.

If a refund, change, or cancellation is requested more than 14 days after receipt of the order, the request shall be considered subject to the Website’s sole discretion. The customer is responsible for inspecting the product upon receipt.

A return, change, or cancellation shall be approved only after the customer receives written confirmation from the Website approving it.

If a refund, change, or cancellation is requested because the customer changed their mind, rather than because of a defect or nonconformity, and the request is approved by the Website, the following conditions shall apply:

a. The customer must return the product to the Website in the same condition in which it was received.

b. The product must not have been used in any manner.

c. The product must be returned together with the transaction invoice or other proof of purchase.

d. The customer shall bear all costs associated with returning the order.

e. A cancellation fee of 5% of the product price or NIS 100, whichever is lower, shall be charged.

If a refund, change, or cancellation is requested due to a defect in the product, responsibility for collecting or replacing the defective product from the location where it was delivered shall rest with the Website.

Any product warranty described on the Website shall be valid only upon presentation of an invoice.

A product claimed by the customer to be defective shall be examined by the Website. If, after examination, the product is found to be in proper condition, or if the defect occurred after the customer received the product as a result of unreasonable use, the customer shall not receive a refund. The customer may request that the product be sent back, subject to payment of an additional shipping fee.

The Website Operator shall have sole and absolute discretion regarding the condition of returned merchandise. Items and products returned after any use, or showing any signs of use, cannot be returned and shall not entitle the user to a refund of the purchase price, all subject to the Website Operator’s sole and absolute discretion.

Transactions made using Direct (debit) cards cannot be credited back to the card. Any refund shall be made by bank transfer.

An individual item purchased as part of a product set may not be returned unless that individual item was received with a defect and the Website Operator approves the return.

The provisions of these Terms are subject to the Israeli Consumer Protection Law, 5741-1981.

Requests for a refund, change, or transaction cancellation shall be submitted to the Website using one of the following methods:

• Email: sales@a-zk9.com

• Telephone: 054-811-7706

Permitted Use of the Website

The Website may be used for private and personal purposes only. Content from the Website may not be copied or used, nor may others be permitted to use it in any other manner, including on other websites, in electronic publications, printed publications, or similar media, for any commercial or noncommercial purpose other than private and personal use, unless prior express written approval and/or consent has been obtained for the relevant commercial activity and subject to the terms of the applicable agreement and/or terms of use for commercial users.

No computer application or other means, including crawlers, robots, or similar software, may be operated or permitted to operate for the purpose of searching, scanning, copying, or automatically retrieving content from the Website. This includes creating or using such means to produce any compilation, collection, or database containing Website content.

Website content may not be displayed in any manner, including through any software, device, accessory, or communication protocol that changes the Website’s design or removes any content from it, particularly advertisements and commercial content.

No link may be made to the Website from any website containing pornographic content, content that encourages racism or unlawful discrimination, content that is contrary to law or whose publication is contrary to law, or content that encourages unlawful activity.

Website content other than the Website’s home page may not be linked to through a “deep link,” nor may such content be displayed or published in any other manner, unless the deep link directs to a complete Website page as it appears on the Website, so that it can be viewed and used in a manner identical to its display and use on the Website. In particular, Website content may not be linked to separately from the web pages on which it appears—for example, an image or graphic file may not be linked to directly; the link must lead to the complete page on which it appears. The exact address of the Website page must also appear in the location normally designated for it in the user interface, such as the browser’s address bar or status bar. This address may not be altered, distorted, concealed, or replaced with another address.

The Website may demand the removal of any such deep link at its sole discretion, and no claim, demand, or cause of action may be brought against the Website in connection with such a demand.

The Website shall not bear any responsibility for damage caused by any link to Website content or by any display or publication of such content in another manner. Full and sole responsibility for every link, display, or publication of the content rests with the person carrying out that action.

The user shall indemnify the Website, its employees, managers, business partners, and anyone acting on their behalf for any damage, loss, loss of profit, payment, or expense incurred by them, including attorneys’ fees and legal costs, as a result of a breach of these Terms. In addition, the user shall indemnify the Website, its employees, managers, and anyone acting on their behalf against any claim, action, and/or demand made against them by any third party as a result of content submitted by the user for publication on the Website or links created by the user to the Website.

Changes to the Website, Malfunctions, and Service Interruptions

Without limiting the foregoing, the Website may from time to time change the Website’s structure, appearance, design, and the scope and availability of the services offered through it. The Website may charge for certain content or services at its discretion and may change any other aspect related to the Website, without being required to provide prior notice.

Such changes may be made, among other reasons, in light of the dynamic nature of the internet and technological and other developments. By their nature, such changes may involve malfunctions or initially cause inconvenience. Users shall have no claim, demand, or cause of action against the Website as a result of such changes or any malfunctions occurring in connection with them.

Without limiting the foregoing, the Website may discontinue all or part of these services at any time, at its sole discretion. The Website will endeavor to publish reasonable advance notice of the discontinuation of services.

The Website does not guarantee that its services will be uninterrupted, provided without disruptions, secure, error-free, or protected against unauthorized access to the Website’s computers, or against damage, breakdowns, malfunctions, or failures involving hardware, software, communication lines, or communication systems used by the Website or its suppliers.

Intellectual Property

All copyrights and intellectual property rights are owned exclusively by the Website or by a third party that has lawfully authorized the Website to use the relevant content, including the Website’s business partners.

If you receive training booklets or other materials from the Website, including videos and similar materials, as part of services you have purchased, you are requested not to use them or transfer them to any other user. Materials provided by the Website are non-transferable. The Website may take any action, including filing a monetary claim, if a user breaches this provision.

No part of the foregoing may be copied, distributed, publicly displayed, publicly performed, communicated to the public, modified, adapted, used to create derivative works, sold, or rented, whether directly or through or together with any third party, by any electronic, mechanical, optical, photographic, recording, or other means, without the prior written consent of the Website or the relevant rights holder, as applicable, and subject to the conditions of such consent, if granted. This provision also applies to any adaptation, editing, or translation performed by the Website in relation to content entered or submitted to the Website by users, if any.

If such consent is granted, no notice or mark concerning intellectual property rights, including the copyright symbol © or trademark symbol ®, accompanying the content may be removed, deleted, or altered.

The trademarks, photographs, images, content, and advertisements of the Website’s business partners, if any, are the exclusive property of those advertisers and may not be used without the advertiser’s prior written consent.

We respect the copyrights and property rights of others. If you believe that information or content on the Website infringes proprietary rights belonging to you, please contact us using the contact details provided at the end of these Terms.

Governing Law and Jurisdiction

These Terms shall be governed exclusively by the laws of the State of Israel, excluding the international choice-of-law rules contained therein.

The courts located within the Jerusalem judicial district shall have exclusive jurisdiction over any matter arising from or related to these Terms.

The Website is committed to complying with the law and respects the rights of Website users and others to privacy and a good reputation. If you believe that content published on the Website harms you for any reason, please contact us using the details below, and we will endeavor to address your request as promptly as possible.

• Telephone: 054-811-7706

• Email: sales@a-zk9.com

Last updated: January 2025